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Your Instant Office frequently asked questions:
What is Your Instant Office?
Your Instant Office is a comprehensive virtual office package. Your data storage is centrally located and managed, giving you access to your information from virtually anywhere. The basic package provides you with the latest virus protection, Microsoft Office and Outlook. We have designed Your Instant Office to be cost effective, and it is particularly efficient for businesses where a static office space may not be cost effective - Instant Office means that almost anywhere can be your office.
What equipment do I need?
Your Instant Office requires an internet connection (approximately 30Kbps per each user session) and a personal computer, Apple Mac or Windows based desktop/laptop. It does not need to be part of a corporate system and does not need to be fast.
How quickly can I have Your Instant Office?
This will be down to how quickly you need to be up and running and what your business needs are.
What are the costs?
Your can have Your Instant Office from as little as £55 per month.
How do I know my data is secure?
All files and email are secured using NTFS level security, so only specified people will have access to the data they need
What does 'centrally managing' my data involve?
Centrally managed services means that SilverBug will fully maintain software management, security and integrity of your data and connection, backup of all data, pro-active service updates and patches, threat management and entire lifecycle of your service.
How can I access my data if I am on the move?
You can access from any internet café, and save files to your local PC. You can work with Outlook in "offline" mode, allowing you synchronise emails to your laptop and work offline.
What happens if things go wrong?
The Your Instant Office environment is fully redundant and backed up for continuous business, ensuring 24x7 service. If in the event you have any other issues relating to your service, you will have access to SilverBug's enterprise technical support services from Monday-Friday, 9am-5pm GMT. SilverBug can offer 24 hour, 7 day service if this is required - please call us on 01908 863300.
Who provides Your Instant Office? Who are SilverBug?
Your Instant Office is provided and supported by SilverBug, an IT Solutions company established in 2002. SilverBug provide outsourced IT and consultancy, disaster recovery and support, for a wide range of businesses. To find out more about SilverBug please call us on 01908 863300 or visit www.silverbug.com
What technical qualifications do the Your Instant Office Team have?
Our technical service delivery team are all Microsoft Desktop Certified Engineers. If they cannot resolve your issue on the spot, a plethora of technical engineers are available to ensure continual service whose accreditations range in Microsoft Systems, HP, VMware and Cisco. SilverBug are ISO 9001 accredited and hold the Investors in People standard which culminate into superior service for you.
What happens if Your Instant Office isn't the solution for me?
We are confident that Your Instant Office offers you the flexibility to define what your business needs. However, if you decide it's not for you, we simply need 30 days notice to close the service.
How do I contact Your Instant Office to take things forward?
Call us on 01908 863300 or email us directly at
sales@yourinstantoffice.co.uk
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